Refund & Returns Policy for SapphireSora

At SapphireSora, we strive to ensure every customer is completely satisfied with their purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free refund and returns process. Please read the policy below for more details.

1. Eligibility for Returns:

  • You can return most new, unused items within 30 days of delivery for a full refund or exchange.
  • Items must be in their original condition, including packaging, and free from damage.
  • Customized or personalized items are not eligible for returns unless they are faulty or incorrect.

2. How to Return an Item:

  • To initiate a return, please contact our customer service team at info@sapphiresora.xyz or call 307-621-0431 to request a Return Merchandise Authorization (RMA) number.
  • Once you receive your RMA, securely pack the item and return it to the following address:
    • SapphireSora Returns Department
    • 335 Willie Island, Suite ø47
    • Mcculloughside, Ohio, 38841-9ø53, United States

3. Return Shipping Costs:

  • Return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
  • We recommend using a trackable shipping service to ensure your return is safely received.

4. Refund Process:

  • Once we receive the returned item and inspect its condition, we will process your refund to the original payment method.
  • Refunds typically take 5-7 business days to appear in your account after processing.
  • Please note that shipping charges are non-refundable.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or model, please contact our customer service team to initiate the exchange process.
  • Exchanges will be processed once the original item is received and inspected.

6. Non-returnable Items:

  • Certain items are non-returnable, including but not limited to:
    • Gift cards
    • Downloadable software products
    • Items marked as “final sale” on our website

7. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately at info@sapphiresora.xyz with your order number and photos of the damage. We will offer a full refund or replacement at no additional cost.

8. Contact Us: For any questions or assistance regarding returns or refunds, feel free to reach out to our customer support team:

We value your business and are committed to providing a smooth and efficient returns process. Thank you for choosing SapphireSora!